When you run a medical or dental office, you need to be able to communicate with your patients and a major part of that equation is having a reliable office phone system. The right system for your office should be able to handle your peak call volumes, transfer calls within the office, place callers on hold and handle a fax line and several handsets.
Medical offices with antiquated phone systems may experience dropped calls, static noise during conversations, degraded audio quality, handset failure and other problems. Just like other office equipment, office phone systems have a limited lifespan and need to be replaced or upgraded periodically to maintain high functionality.
What sort of office phone systems are available for medical offices? The right system will depend on the size and needs of your particular medical office:
- For large health clinics or offices, PBX systems can be a cost-effective and efficient solution. Instead of every office handset having its own number through the phone company, each handset has an extension number instead. Often the PBX switching system will have a backup power source to protect against power surges and the like.
- Smaller practices might be more suited to using a key system. A key system is a common phone system that has a key for each line. You can tell if a line is currently in use, because it will flash on your handset. The cost is lower than a PBX system but is not as scalable if you intend to grow your practice.
- VoIP systems, also known as internet phone systems, are also an option for small medical or dental offices. VoIP systems transmit your voice across the cabling your internet uses. Depending upon the infrastructure of your office, this could be a cost-effective option.
To make a dependable connection with your patients, make sure your office phone system is up to the challenge.
