What is a PBX Phone System?

What is a PBX Phone System?

PBX stands for private branch exchange and is a business phone system that has been in use in one form or another since the 1960s. A PBX phone system makes connections between internal telephones of an organization, so employees can call each other without having to use an outside line. If you’re using a phone system where each employee has their own extension, you’re using a PBX. When PBX was first created, switchboard operators ran the in-house system. Now, the term PBX is used to refer to all types of complex, in-house switching...

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Signs Your Office Phone System Needs Repair or Replacement

Signs Your Office Phone System Needs Repair or Replacement

Every physical asset of your company will need to be repaired and, eventually, replaced. Office phone systems have a long lifespan if you purchase high quality equipment, but even these will need to be repaired or replaced at some point. There are several signs that your phone system is not operating at its best capacity. Don’t let it get worse or you may lose business by not being able to connect with your customers. Get your office phone system diagnosed to determine how to best address the issue. Sign #1: If your phone system has been...

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What Kind of Maintenance Do Business Phone Systems Need?

What Kind of Maintenance Do Business Phone Systems Need?

Ever called a business only to receive an error message, such as “This line has been disconnected?” If you have, that business’s phone system may just have been on the fritz, but chances are you didn’t try calling again. Don’t let that happen to your business. To ensure your business phone system can continue to serve you, keep up with its maintenance — doing so will save your company time and money, both in repair costs and in lost employee productivity. These are a few of the common maintenance needs your business phone...

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Your New Office Phone System is Installed — Now What?

Your New Office Phone System is Installed — Now What?

Having a new office phone system installed can make your business more efficient and productive. Once the system has been installed, our service technicians will show you how to use your new phones and how to make the most of this new asset for your business. To make sure your office is ready to take advantage of the technology, it’s best to prepare for success. Here are a few actions you can take to make the transition go smoothly for your business. Set up voicemails — When customers or prospects call your business and no one is...

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Ensure Your Small Business Phone System Works Before the Holidays Arrive

Ensure Your Small Business Phone System Works Before the Holidays Arrive

The holiday season is often when your business phone system gets put under the most strain. Even if you aren’t a retailer, many people try to work in service calls and other needs or your employees may have to make more outgoing calls than the rest of the year to reach their quotas. Your business phone system needs to be able to handle the increased incoming and outgoing calls without losing business. How do you ensure your small business phone system is up to the task? There are a few signs that can help you determine its...

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